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At Gmsmi, your happiness is everything to us ❤️ Every product is designed & printed with care, and we want you to feel confident shopping with us. If anything dRefund & Replacement Policy
At GMSM INFRASTRUCTURE PRIVATE LIMITED, customer satisfaction is our top priority. We are committed to providing high-quality construction materials, industrial products, and reliable service. If any issue occurs with your order, our team is here to help quickly and professionally.
✅ Damaged, Defective, or Wrong Product
If you receive a product that is damaged, defective, or different from what you ordered, we will provide a replacement or suitable resolution.
To process your request, please:
- Share clear photos/videos of the product and packaging
- Provide your Order ID or Invoice Number
- Contact our support team within 48 hours of delivery
After verification, our team will arrange a replacement or appropriate solution as quickly as possible.
🔁 Returns & Refunds
Refunds and returns are handled on a case-to-case basis depending on the product type, order condition, and issue reported.
Refunds may be considered in situations such as:
- Wrong product delivered
- Damaged or defective items
- Product unavailable after order confirmation
Refunds are generally not applicable for:
- Change of mind after dispatch
- Minor color, texture, or finish variations
- Products damaged after delivery
- Used or altered products
- Custom-made or special-order materials
If approved:
- The product may need to be returned in original condition
- Return shipping instructions will be provided by our support team
- Refunds are processed within 5–7 business days after approval
Refunds will be issued to the original payment method wherever applicable.
⚠️ Important Notes
- Slight variations in color, finish, or texture may occur due to manufacturing processes and display settings.
- Customers are advised to verify product specifications, dimensions, and compatibility before placing orders.
- Products must remain unused and in original packaging for return eligibility.
- Bulk orders and custom procurement items may have separate return conditions.
📞 How to Request Support
For any return, replacement, or refund request, please contact our support team with:
- Order ID / Invoice Number
- Product details
- Issue description
- Supporting photos/videos
Our team will review your request and respond with the next steps as soon as possible.
💡 Our Commitment
At GMSM Infrastructure, we believe in building long-term relationships through trust, transparency, and dependable service. We always strive to provide fair resolutions and ensure a smooth customer experience for every order.